Returns & Exchanges
At Cytek Biosciences, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day window for returns on all unworn items with original tags attached. Our streamlined process ensures that if your style isn't the perfect fit, we can quickly facilitate a refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all labels are intact, and include the packing slip provided in your digital confirmation.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of starting your request.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method or ship out your new exchange item within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing